Terms of Service

Last Updated: May 11, 2026

Table of Contents

Definitions

The following definitions apply throughout these Terms of Service (“Terms” or “Agreement”):

”Services” means the GroveStreams platform, APIs, website (grovestreams.com), Documentation, developer guides, technical specifications, tools, and all related materials provided by Grove Streams LLC.
”Platform” means the GroveStreams temporal data management and analytics platform, including its web application, data storage and processing infrastructure, and all associated functionality.
”Documentation” means all developer guides, API documentation, technical specifications, query language references, tutorials, and other instructional or reference materials made available through the Services.
”Confidential Materials” means Documentation, developer guides, API specifications, technical architecture descriptions, query language specifications, and any material accessible only to authenticated users of the Services.
”User Data” means any data, content, or information that You upload, submit, store, or transmit through the Services, including temporal and time-series data.
”You,” “Your,” or “Customer” means the individual or legal entity accessing or using the Services.
”We,” “Us,” “Our,” or “Grove Streams” means Grove Streams LLC.
”Account” means Your registered user account on the Services.
”Organization” means a logical grouping of data, users, and configuration within the Platform, associated with an Account.

1. Acceptance of Terms

By creating an Account, clicking a box or button indicating Your acceptance, purchasing GroveStreams products or services, or otherwise accessing or using the Services, You agree to be bound by these Terms. If You are entering into these Terms on behalf of a legal entity, You represent that You have the authority to bind that entity to these Terms.

Grove Streams LLC reserves the right to update or modify these Terms from time to time. For material changes, We will provide at least 30 days’ notice via email to the address associated with Your Account. Non-material changes may be made at any time by posting the updated Terms on the GroveStreams website. Continued use of the Services after any changes take effect constitutes Your acceptance of the revised Terms. You can view the most current version of these Terms at any time at: https://www.grovestreams.com/terms.html

You must be at least 16 years of age, or the age of majority in Your jurisdiction (whichever is higher), to use the Services. By using the Services, You represent and warrant that You meet this requirement.

At a minimum, violation of any of these Terms may result in the suspension or termination of Your Account.

2. Service Description

GroveStreams enables organizations to store, manage, analyze, and query temporal and time-series data (“User Data”). GroveStreams does not select or screen User Data and does not verify its accuracy; these Terms do not imply or create any liability on the part of Grove Streams LLC for User Data provided by users.

ALL SERVICES, SOFTWARE, AND INFORMATION ARE PROVIDED “AS-IS” AND “AS AVAILABLE.” GROVE STREAMS LLC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES.

3. Account Terms

You must provide Your legal full name, a valid email address, and any other information requested in order to complete the signup process.
Your login may be used by only one person — a single login shared by multiple people is not permitted.
You are responsible for maintaining the security of Your Account and password. Grove Streams LLC cannot and will not be liable for any loss or damage arising from Your failure to comply with this security obligation.
You are responsible for all User Data posted and all activity that occurs within Your Account and the Organizations You own, including activity by anyone You grant access to.
One person or legal entity may not maintain more than one Account.
You may not access the Services if You are Our direct competitor, except with Our prior written consent. In addition, You may not access the Services for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes.
You agree that Our Services may involve the transmission of Your data over various networks and may require changes to conform to the technical requirements of connecting networks.
By using Our Services, You agree that We may access and preserve Your Account information and any data associated with Your Account if required to do so by law, if required to enforce any part of these Terms, or to detect or prevent any fraud, security, or technical issues.
User Account names must not contain trademarks that are not under license by the registering party.
All rights and interest in Our intellectual property, including technology, shall remain solely and exclusively Our property. You agree that You have no rights to or ownership of any of Our intellectual property, in whole or in part.

4. Acceptable Use Policy

You agree not to use the Services to:

Violate any applicable law, regulation, or governmental order in Your jurisdiction.
Interfere with or disrupt the Services, servers, or networks connected to the Services.
Attempt to gain unauthorized access to any part of the Services, other Accounts, computer systems, or networks connected to the Services.
Probe, scan, or test the vulnerability of the Services or any related system or network, except with Our prior written consent.
Upload or transmit viruses, malware, or any other malicious code.
Impersonate any person or entity, or falsely state or misrepresent Your affiliation with a person or entity.
Send excessive automated requests outside of documented API usage patterns.
Scrape, crawl, spider, or use any automated means to access, index, or collect content from any part of the Services, including Documentation.
Use any part of the Services, including Documentation, as training data for artificial intelligence models, machine learning models, or large language models, without Our prior written consent.
Circumvent, disable, or otherwise interfere with any access controls, authentication mechanisms, or usage limits of the Services.

We reserve the right to set limits on the number of transactions You may send or receive using Our Services at any time, with or without notice.

5. Intellectual Property and Proprietary Rights

5.1 Our Ownership. All rights, title, and interest in and to the Services, Platform, Documentation, software, algorithms, architectures, methods, processes, techniques, query language design (including GS SQL), user interface design, and all related intellectual property remain exclusively the property of Grove Streams LLC. These Terms do not grant You any rights to Our trademarks, service marks, or logos.

5.2 Restrictions. You shall not:

(a) Permit any third party to access the Services except as permitted in these Terms or in a separate written agreement;
(b) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of any part of the Services;
(c) Access the Services in order to build a competitive product or service, or copy any features, functions, graphics, Documentation content, or user interface design of the Services;
(d) Reproduce, distribute, publicly display, or create derivative works from Documentation or technical specifications;
(e) Use automated means (including bots, scrapers, crawlers, or AI agents) to access, index, or collect content from the Services or Documentation;
(f) Use any content from the Services or Documentation as training data for machine learning models, large language models, or any artificial intelligence system, without Our prior written consent;
(g) Systematically download, cache, or store Documentation for offline use beyond reasonable personal reference;
(h) Share, publish, or distribute Documentation content, screenshots, or excerpts to third parties not authorized to access the Services.

5.3 Confidential Materials. Documentation, technical specifications, and other materials accessible to authenticated users constitute Confidential Materials. You agree to:

Use Confidential Materials solely for Your authorized use of the Services;
Not disclose Confidential Materials to any third party without Our prior written consent;
Protect Confidential Materials with at least the same degree of care You use for Your own confidential information, but no less than reasonable care.

These confidentiality obligations survive termination of these Terms for a period of three (3) years.

5.4 Ownership of Your Data. As between Us and You, You exclusively own all rights, title, and interest in and to all of Your Data.

5.5 Feedback. We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations, or other feedback provided by You, including users within Your Organization, relating to the operation of the Services.

5.6 Copyright Complaints (DMCA). If You believe that content available through the Services infringes Your copyright, You may submit a notice to Our designated agent at info@grovestreams.com. Your notice must include: (i) identification of the copyrighted work claimed to have been infringed; (ii) identification of the material that is claimed to be infringing and its location within the Services; (iii) Your contact information; (iv) a statement that You have a good faith belief that use of the material is not authorized; and (v) a statement, under penalty of perjury, that the information in Your notice is accurate and that You are the copyright owner or authorized to act on the owner’s behalf.

5.7 Federal Government End Use Provisions. We provide the Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these Terms, it must negotiate with Us to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.

6. API Terms

You may access Your User Data via an API (Application Programming Interface). Any use of the API, including use of the API through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

You expressly understand and agree that Grove Streams LLC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if Grove Streams LLC has been advised of the possibility of such damages), resulting from Your use of the API or third-party products that access data via the API.
Abuse or excessive use of the API beyond the limits specified for Your Account may result in the temporary or permanent suspension of Your Account’s access to the API. Grove Streams LLC, in its sole discretion, will determine abuse or excessive usage of the API. Grove Streams LLC will make a reasonable attempt to notify the Account owner, via the email address We have on record for You, prior to suspension or termination.
API access is subject to rate limits and usage quotas as documented. We reserve the right at any time to modify or discontinue, temporarily or permanently, Your access to the API (or any part thereof), with or without notice.
You are responsible for maintaining the security of any user email addresses, passwords, or API secret keys used to access Your Account via the API. API credentials are Confidential Materials and must not be shared with unauthorized parties. Grove Streams LLC cannot and will not be liable for any loss or damage arising from Your failure to comply with this security obligation.

7. Payment, Billing, and Refunds

7.1 General

User accounts are free.
User organizations are free.
The Service is billed on a monthly or annual basis. Each billing cycle starts at the beginning of the day, UTC time, that a user signs up and ends one month (or one year for annual billing) later.
Organization billing metrics are based on the user’s billing cycle. If the Organization’s Payer is changed to a new Payer, the new Payer’s billing cycle range will be used for gathering Organization billing metrics. Certain Payer changeover scenarios may result in some hours’ metrics not being included in anyone’s invoice, or it may result in some metrics being included in the previous owner’s invoice along with in the new owner’s invoice. It is up to the Payers to determine the optimal time to make the change to avoid some of the metrics being paid for twice.
Unless otherwise stated, Our fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including but not limited to value-added, sales, use, or withholding taxes, assessable by any local, state, provincial, federal, or foreign jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property, and employees.

7.2 New Subscription Tiers

The following subscription tiers are available to new and existing users:

Trial: A free 90-day trial with no credit card required. The trial period begins when You create Your first organization (becoming an owner and payer). Users who only participate in other users' organizations as invited members do not require a trial or paid plan. The trial includes up to 1,000 components and 5,000 credits, consumed by the same actions as paid plans. Phone verification is required to activate a trial.
- You will receive warning notifications at 30, 15, and 5 days before trial expiration.
- After the 90-day trial period, Your account becomes read-only for a 60-day grace period. You can still view Your data and dashboards, but data ingestion and modifications are paused.
- If no paid plan is selected within 150 days, Your account will be locked and data may be deleted.
- You may select a paid plan at any time during or after the trial. When You do, billing begins immediately — not at the end of the 90-day trial. Your trial read-only restrictions are lifted instantly and You receive Your new plan's monthly credit grant.
Growth: For individuals and small teams. Includes up to 2,000 components and 60,000 credits per month. Monthly or annual billing available.
Business: For growing organizations. Includes up to 10,000 components and 180,000 credits per month. Monthly or annual billing available.
Enterprise: For large-scale deployments. Includes up to 50,000 components and 420,000 credits per month. Monthly or annual billing available.
Strategic: Custom pricing for organizations requiring dedicated resources, custom SLAs, or private cluster deployments. Contact Grove Streams for terms.

Credit-Based Billing: All billable actions consume from a single prepaid credit balance. Actions include data ingestion (samples), GS SQL and derivation CPU, AI assistant queries, SMS and email notifications, file storage, and model training CPU. Specific credit costs per action are posted on the pricing page.
Credit Packs: Additional credits may be purchased at 10,000 credits for $150 ($0.015 per credit). Plan-included credits provide better value at $0.01 per credit. Proportional scaling applies for larger purchases. Auto-refill may be enabled to automatically purchase credits when the balance drops below a configurable threshold, subject to a configurable monthly spending cap.
Overage Policy: If Your credit balance reaches zero during a billing cycle, all services continue to operate without interruption. Your credit balance may go negative. Negative balances represent overage usage and will be charged automatically at the start of the next billing cycle at the credit pack rate ($0.015 per credit). You will receive notifications at 75%, 90%, and 100% credit consumption to help You monitor usage before overages occur.
Overage Billing: At the start of each billing cycle, any negative credit balance from the prior cycle is charged to Your payment method on file via Stripe, after which Your monthly credit grant is applied. If the overage charge fails, the payment failure escalation process (Section 7.3.1) applies.
Auto-Refill: You may enable auto-refill to automatically purchase credits when Your balance drops below a configurable threshold, subject to a configurable monthly spending cap. This helps avoid overages by proactively replenishing credits.
Component Caps: Each tier includes a maximum number of components (aggregated across all Organizations You pay for). This is a hard limit — data I/O will be paused if exceeded. You must upgrade to a higher tier or remove components to restore access. You will receive a warning when approaching 90% of Your component limit.
Payment Processing: New subscription tiers use Stripe as the payment processor. You may manage Your payment methods, view invoices, and update Your subscription via the Stripe billing portal accessible from Your account page.

7.3 Mid-Cycle Plan Changes

Upgrades: Plan upgrades take effect immediately. Stripe prorates the charge for the remainder of the billing cycle. Your existing credit balance carries over. If the upgrade occurs in a new billing month for which You have not yet received a credit grant, the new plan's monthly credit grant will be applied immediately. Component limits and features update to the new tier immediately.
Downgrades: Plan downgrades take effect immediately. No proration or refund applies for the remainder of the current billing cycle. Your credit balance will be capped at the new plan's monthly credit grant — any excess credits are forfeited. Future monthly credit grants will reflect the lower plan's allocation. If Your component count exceeds the new plan's limit, data I/O will be paused until You reduce components or upgrade again.
Credit Balance on Plan Change: On upgrades, Your credit balance carries over in full. On downgrades, Your balance is capped at the new plan's monthly grant. If You have a negative balance (overage) at the time of a plan change, the overage will be charged at the next billing cycle boundary as described in Section 7.2.
Cancellation: When You cancel Your subscription, You retain access until the end of the current paid period. After the paid period ends, Your account will be locked (organization access restricted). No refunds are issued for unused time within the current billing period upon cancellation.
Reactivation: If You cancel but change Your mind before the paid period ends, You may reactivate Your subscription from the billing page to reverse the cancellation.
Account Deletion: When You delete Your account, any outstanding overage balance (negative credits) will be charged to Your payment method on file. If the charge fails, account deletion will be blocked until the balance is settled. Your Stripe subscription will be automatically canceled upon account deletion. A valid payment method must remain on file while Your subscription is active.

7.3.1 Payment Failure Escalation

If a subscription payment fails, Grove Streams will attempt to collect payment automatically via Stripe's retry schedule. If payment is not resolved:

3 days after failure: You will receive a warning notification (email and SMS, if a phone number is on file) requesting that You update Your payment method.
6 days after failure: Organization access will be limited. The Organization's Owner and current Payer (if different from You) will also be notified. You will have 9 additional days to resolve the payment issue.
15 days after failure: Your account will be fully locked. All data I/O (ingestion and retrieval) will be disabled. Your data will be retained but inaccessible until payment is resolved.
Automatic restoration: When a successful payment is processed (either via Stripe retry or after You update Your payment method), Your account will be automatically unlocked and full access restored. No manual intervention is required.

The designated Payer of each Organization is responsible for payment. If the Payer's payment fails, all Organizations for which they are the Payer will be affected. Organization Owners who are not the Payer will be notified of payment issues that affect their Organizations.

7.4 Legacy Plans

Initial monthly usage of Grove Streams is free until usage metrics exceed the posted free amounts.
A valid credit card is required for Accounts exceeding the free usage metrics. Accounts with usage below the free metrics are not required to have a valid credit card associated with their user Account.
If Your usage exceeds any of the free monthly metrics, You will be billed for that usage monthly. If Your Account does not have a credit card associated with it and Your usage is exceeding the free metrics, You will have very limited access to Your Organization account and stream feed uploads/downloads may be disabled. Grove Streams LLC does not accept any liability for such loss.
Monthly stream counts are calculated by counting the number of streams, usually once per day, and then averaging the counts by using the number of times the stream counts were calculated during the month and rounding up.
The Enterprise billing plan allows for free usage of all of GroveStreams. GroveStreams reserves the right to negotiate the terms of this plan if usage exceeds extreme amounts as determined by GroveStreams.
Data I/O usage is calculated by summing the amount of data flowing into and out of the grovestreams.com website via its API in one-month periods. Data size calculations include the URL parameters size and the size of the body of the HTTP call. Calls that hit Our web server caches are not included in size calculations. Our billing module assumes one Megabyte equals 1,048,576 bytes.
Grove Streams no longer allows new users to select the deprecated “old” metered plan based on monthly transaction counts and the number of streams. Grove Streams is allowing users who were on that plan to remain on that plan. Grove Streams reserves the right to enforce usage limits on the old metered plan at any time and reserves the right to require users to switch to newer plans at any time.
Users on legacy plans may switch to new subscription tiers at any time. Legacy plans will be discontinued at a future date with advance notice.

7.5 Refund Policy

General Rule. All subscription fees, credit pack purchases, overage charges, AI Feature credit consumption, SMS and email notification charges, file storage charges, and other amounts paid to Grove Streams LLC are non-refundable, except as expressly provided in this Section 7.5 or as required by applicable law.
Discretionary Refunds. Grove Streams LLC may, in its sole discretion, refund prior charges in circumstances We deem appropriate. Examples include duplicate charges, billing errors attributable to Us, or sustained Service unavailability that materially affected Your use of the Services. These examples are illustrative only and do not create any obligation on Our part. Each request is evaluated on its own facts, and prior refunds do not establish a pattern or commit Us to issue future refunds.
No Refund for Consumed Services. Where We do grant a refund, it will not extend to amounts attributable to Services already consumed during the billing period. This includes, without limitation, credits already deducted from Your balance for AI Feature usage (see Section 10.8), data ingestion, GS SQL and derivation processing, SMS or email notifications, file storage, or model training. Credit pack purchases are non-refundable once any credits from that pack have been consumed.
Cancellation Is Not a Refund. Canceling Your subscription under Section 13 stops future billing but does not by itself entitle You to a refund of prior charges. You retain access to the Services through the end of the current paid period as described in Section 7.3.
Refund Request Process. To request a refund, email info@grovestreams.com with the login email address of the subscriber, the date and amount of the charge, the payment method type (credit card brand, bank, etc.), and, for credit card charges, the last 4 digits of the card. We will respond within 5 business days. A response is not an approval — approvals are confirmed in a separate email, and approved refunds typically post to Your statement within 5 to 10 business days thereafter.
Chargebacks. If You initiate a chargeback or payment dispute with Your card issuer or bank before contacting Us under the Refund Request Process above, We may, in addition to disputing the chargeback, suspend or terminate Your Account and any Organizations You pay for, and seek collection of the disputed amount plus any chargeback fees assessed against Us.
Statutory Rights. Nothing in this Section 7.5 limits any non-waivable consumer protection rights You may have under applicable law, including any rights of withdrawal or cooling-off rights under European Union or United Kingdom consumer protection legislation that apply to consumer (non-business) customers.

8. SMS Service Terms

Your Grove Streams account can be configured to send texts to your device for two factor authentication (2FA) or for configured stream event alert notifications.
Text messaging is not enabled by default when you sign-up. After sign-up, you may sign-in and enter a phone number and ensure opt-in is enabled within your user profile to receive SMS notifications.
You can cancel the SMS service at any time by editing your profile and removing your cell number or unchecking the opt-in option or replying to a text with “STOP” or just text “STOP” to +1 612 246 3090. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and send “START” to +1 612 246 3090 and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can find help on our support page.
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Message frequency may vary for subscribers of Grove Streams based on a variety of factors, including, but not limited to account activity and usage, and configured stream event alerts.
We disclaim any and all liability for any delay or failure to deliver Messaging, including without limitation, stream event notification or other service alert or notification. We do not warrant or guarantee that Messaging will be received and we disclaim all liability for any lost or misdirected Messaging.
Carriers are not liable for delayed or undelivered messages.
You agree to defend, indemnify and hold harmless Grove Streams from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of Messaging or any breach by you of these Terms and Conditions.
If you have any questions regarding privacy, please read our privacy policy: Privacy

9. MapBox Maps Terms

Use of MapBox maps within the Services is subject to MapBox’s Terms of Service. See MapBox Terms of Service.

10. AI Service Provider Terms

The Services include optional AI Assistant, AI forecasting, model-builder, and related AI features (collectively, the “AI Features”) that route prompts and the context the user includes to a third-party large-language-model (“LLM”) provider. The AI Features are off by default. An Organization Administrator selects which provider, if any, is enabled for an Organization through Organization Settings.

10.1 Supported Providers. Use of the AI Features is also subject to the then-current terms and acceptable use policy of the provider the Organization Administrator selects:

OpenAI — see OpenAI Business Terms and Usage Policies.
Anthropic — see Anthropic Commercial Terms and Usage Policy.
Google (Gemini) — see Gemini API Additional Terms of Service.
xAI (Grok) — see xAI Terms of Service and Acceptable Use Policy.

10.2 Customer Selection and Responsibility. The Organization Administrator who enables an AI provider for an Organization is responsible for: (i) reviewing and accepting that provider’s then-current terms and acceptable use policy on behalf of the Organization and its users; (ii) ensuring there is a lawful basis to transmit any data that the Organization’s users include in prompts to that provider, including any personal data; and (iii) restricting which Organization users may invoke AI Features where appropriate. Different Organizations under a single Account may select different providers, and the responsibilities in this Section 10.2 apply separately to each Organization’s Administrator.

10.3 What Is Sent. Only data submitted as part of an AI request leaves the Services for the selected provider — typically the user’s prompt and any metadata, schema, or stream context the user explicitly includes in that request. No User Data, account credential, or billing data is sent to any LLM provider in the absence of an AI request initiated by an authorized Organization user. Communication is over HTTPS to the provider’s API.

10.4 Training. Each provider listed in Section 10.1 represents in its current API terms that data submitted via its paid API is not used to train its foundation models in the default configuration. We do not opt any customer’s data into provider training. Provider terms control and may change from time to time; the provider’s then-current policy governs.

10.5 Output Disclaimer. AI-generated output is probabilistic and may be inaccurate, incomplete, biased, or misleading. You are responsible for reviewing AI output before relying on it. AI output must not be the sole basis for safety-of-life, medical, financial, legal, regulatory, or other consequential decisions. The AI Features are provided “AS-IS” on the same terms as the rest of the Services.

10.6 EU/EEA Data Transfers. Each provider listed in Section 10.1 processes data in the United States and may process data in other jurisdictions. OpenAI, Anthropic, and Google are self-certified under the EU-US Data Privacy Framework (and its UK Extension and Swiss-US counterpart), which provides an adequacy mechanism for transfers from the EEA, UK, and Switzerland. xAI is not directly self-certified under the Data Privacy Framework; transfers to xAI rely on Standard Contractual Clauses incorporated by reference through xAI's Data Processing Addendum. All four mechanisms are valid means of transferring personal data from the EEA, UK, and Switzerland to the United States. The Organization Administrator selects which provider, if any, an Organization uses, and may select any provider whose transfer mechanism is acceptable for that Organization's use case.

10.7 Availability and Changes. AI providers are independent third parties. We are not responsible for any provider’s outage, rate limit, content policy, model deprecation, account suspension, or change in terms. We reserve the right to add, remove, or replace supported AI providers, with reasonable notice for any change that materially affects features an Organization is currently using.

10.8 AI Token Multipliers, Vendor Price Changes, and No-Refund. AI Feature usage is metered in GroveStreams credits by applying a per-model input multiplier and output multiplier to a base credit rate per 1,000 tokens (collectively, the “Multipliers”). The Multipliers are set in good faith based on the then-current published pricing of the third-party LLM providers identified in Section 10.1, plus a markup intended to cover Grove Streams LLC’s operating costs, margin, and the risk of provider price volatility. Third-party LLM providers change their token prices and model lineups frequently and on short notice. As a result, the Multipliers in effect at any given time may, for periods ranging from hours to weeks or longer, be higher than the spread We would set if We were updating in real time — including in circumstances where a provider has lowered its pricing, deprecated a model, released a cheaper successor model, changed its billing units, or introduced promotional pricing. We make no representation or warranty that the Multipliers reflect any provider’s then-current list price at the time an AI request is metered. The 30-day pricing-change notice referenced in Section 14 does not apply to the Multipliers; Multipliers may be revised at any time, with or without notice, in either direction, and revisions are not retroactive. AI Feature credit charges, once metered against Your credit balance, are final. You waive any claim, credit, retroactive adjustment, chargeback, dispute, or other remedy based on the theory that the Multipliers in effect at the time of a request did not reflect the underlying provider’s then-current pricing or that We were slow to update them. Your sole remedies with respect to Multiplier levels are to disable the AI Features for the Organization, restrict which Organization users may invoke them under Section 10.2, or select a different supported provider via Organization Settings.

11. Service Level and Availability

The Services are provided on a commercially reasonable basis. We will use commercially reasonable efforts to make the Services available, but do not guarantee any specific uptime percentage unless separately agreed in writing.
We may perform scheduled maintenance on the Services from time to time. We will provide reasonable advance notice of planned maintenance that may affect availability.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government action, internet or telecommunications outages, power failures, or failures of third-party services (“Force Majeure”). The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.

12. Data Protection and Privacy

Our collection and processing of personal data is governed by Our Privacy Policy, available at https://www.grovestreams.com/privacy.html. By using the Services, You acknowledge that You have read and understand Our Privacy Policy.
For customers in the European Union, European Economic Area, United Kingdom, or Switzerland: We act as a data processor for User Data that You provide to the Services. A Data Processing Addendum (“DPA”), which incorporates the EU Standard Contractual Clauses and the UK Addendum where applicable, is available upon request by contacting support@grovestreams.com.
A categorized list of all current sub-processors — including function, processing location, and the transfer mechanism each uses for EU/UK personal data — is maintained at https://www.grovestreams.com/sub-processors.html. We will provide reasonable advance notice on that page before adding or replacing a sub-processor in a way that materially affects the processing of personal data.
We will notify You without undue delay upon becoming aware of a personal data breach affecting Your personal data or User Data, to the extent required by applicable data protection law.
We maintain appropriate technical and organizational security measures designed to protect Your data, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the Processing.
AI service providers selected by an Organization Administrator pursuant to Section 10 (AI Service Provider Terms) act as sub-processors only with respect to prompts and context submitted to the AI Features by Organization users. The current list of supported AI providers is set out in Section 10.1 and in Our Privacy Policy. We will provide reasonable advance notice before adding or replacing supported AI providers so that Organization Administrators may adjust their selection.

13. Cancellation and Termination

You are solely responsible for properly cancelling Your Account. To cancel Your Account, first delete each Organization by accessing it through the Admin / Organization Information menu. After all of Your Organizations have been deleted, You may delete Your user Account from Your GroveStreams user account profile tab.
If You delete an Organization before the end of Your billing cycle, You will still be billed for its usage during that billing cycle and You will not be charged again for that Organization. Detailed usage metrics will not be available for an Organization once it has been deleted.
Once Your final charge transaction has succeeded, all of Your User Data and billing information will be immediately deleted from the Service upon deletion. This information cannot be recovered once Your Account has been deleted.
The designated Payer of an Organization, at the time of bill generation, will be billed for the entire month the bill is generated for. All Organization charges for the current month will be combined into one bill for the current Payer. Emails to the Organization Owner and Payer will be sent out notifying them of unpaid bills. Access to Organizations will be limited if bills are not paid over time. After more time, the user Account will become locked. After more time, if bills are still not paid, all of the Payer’s Organizations will be permanently deleted and the user’s Account will be permanently deleted. Grove Streams provides the ability for users to back up entire Organizations from within their Organization at any time until the Organization is locked due to unpaid bills.
Grove Streams LLC, in its sole discretion, has the right to suspend or terminate Your Organization or user Accounts and refuse any and all current or future use of the Service, or any other service operated by Grove Streams LLC, for any reason and at any time. Such termination of the Service will result in the deactivation or deletion of Your Account or limited access to Your Account, and the forfeiture and relinquishment of all User Data in Your Account. Grove Streams LLC reserves the right to refuse service to anyone for any reason at any time.
Upon termination of these Terms for any reason, Your license to access the Services, Documentation, and Confidential Materials immediately terminates. You must promptly destroy any copies of Confidential Materials in Your possession.
The following sections survive termination of these Terms: Section 5 (Intellectual Property and Proprietary Rights), Section 5.3 (Confidential Materials), Section 16 (Limitation of Liability), Section 17 (Mutual Indemnification), Section 18 (Governing Law and Disputes), and any other provisions that by their nature should survive.

14. Modification to the Service or Prices

Grove Streams LLC reserves the right to modify or discontinue, temporarily or permanently, the Service, its terms, or any part thereof, with or without notice.
Prices of all Services, including but not limited to monthly subscription plan fees, are subject to change upon 30 days’ notice from Us. Such notice may be provided at any time by posting the changes on the GroveStreams website (https://www.grovestreams.com). In addition, We will attempt to notify You at the primary email address We hold on record for You.
Grove Streams LLC shall not be liable to You or to any third party for any modification, price change, suspension, or termination of the Service.

15. Custom Branding Terms

GroveStreams allows its customers to apply custom branding to GroveStreams.com via a branded subdomain (e.g., yourcompany.grovestreams.com) and a custom logo. A “Powered by GroveStreams” attribution will appear within the application. Customers that are custom branding may supply their own terms of service link within the branded application.
For custom branding customers, these GroveStreams Terms of Service still apply to them and their branded users. The branded terms of service and privacy pages must contain links back to the GroveStreams Terms of Service and Privacy Policy.
Custom branding customers must not expose Documentation or Confidential Materials to their end users beyond what is necessary for those end users’ authorized use of the Services.

16. Limitation of Liability

In no event shall We be responsible or liable under this Agreement for (1) failure to record or store data or communications, (2) the loss or corruption of said data, (3) the recording or storage of incorrect data, (4) loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation resulting from the use of Our website, Services, or products, (5) any losses suffered by third parties, (6) any indirect or direct damages resulting from the use of Our website or Services, (7) any damages resulting from unavailability of the Services, (8) damages resulting from improper or incorrect use of the Services, either alone or in conjunction with other third-party software or products, (9) damages resulting from any use not in accordance with all applicable laws, regulations, and guidelines, or (10) damages caused by defects or failures of third-party products or services.

EXCEPT WITH RESPECT TO INDEMNIFICATION CLAIMS, IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER OR, WITH RESPECT TO ANY SINGLE INCIDENT, THE LESSER OF $500,000 OR THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT. THE FOREGOING SHALL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 7 (PAYMENT, BILLING, AND REFUNDS).

IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES HOWEVER CAUSED, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR ANTICIPATED PROFITS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL OR INJURY TO REPUTATION, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

17. Mutual Indemnification

Indemnification by Us: We shall defend and hold You harmless from and against any claim, demand, suit, or proceeding (“Claim”) made or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party, and shall indemnify You for any damages finally awarded against, and for reasonable attorney’s fees incurred by, You in connection with any such Claim; provided, that You (a) promptly give Us written notice of the Claim; (b) give Us sole control of the defense and settlement of the Claim (provided that We may not settle any Claim without Your consent unless the settlement unconditionally releases You of all liability); and (c) provide to Us all reasonable assistance, at Our expense.

Indemnification by You: You shall defend and hold Us harmless from and against any Claim made or brought against Us relating to any of the following: (i) a third party alleging that Your Data, or Your use of the Services in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law; (ii) Your modification of Our products or Services; (iii) any breach by You of this Agreement; (iv) any omission, misrepresentation, or negligence by You; (v) any damages to third parties caused by Our products or Services that are sold or resold by You in breach of this Agreement; or (vi) Your failure to abide by all applicable laws or regulations; and shall indemnify Us for any damages finally awarded against, and for reasonable attorney’s fees incurred by, Us in connection with any such Claim; provided, that We (a) promptly give You written notice of the Claim; (b) give You sole control of the defense and settlement of the Claim (provided that You may not settle any Claim unless the settlement unconditionally releases Us of all liability); and (c) provide to You all reasonable assistance, at Our expense.

Exclusive Remedy: This Section 17 (Mutual Indemnification) states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of Claim described in this Section.

18. Governing Law and Disputes

THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF MINNESOTA, USA. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

The parties agree that the state and federal courts located in Hennepin County, Minnesota shall have exclusive jurisdiction over any claim, dispute, or controversy (whether in contract, tort, or otherwise) against Grove Streams LLC, its agents, employees, successors, assigns, or affiliates arising out of or relating to this Agreement, the Services, or any related purchase. You agree to appear in any such action and hereby consent to the jurisdiction of such courts.

Users outside the United States: You agree to use the Services only for purposes that comply with all local laws and guidelines. For users in the European Union or European Economic Area, nothing in these Terms limits any rights You may have under mandatory consumer protection laws of Your jurisdiction that cannot be waived by contract.

Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

Class Action Waiver. You and Grove Streams agree that disputes will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A dispute may not be consolidated with a claim brought by any person or entity that is not a party to the legal proceeding.

Each party shall comply with the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Services. Without limiting the foregoing, (i) each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports, and (ii) You shall not permit users to access or use Services in violation of any U.S. export embargo, prohibition, or restriction.

Independent Contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. There are no third-party beneficiaries to this Agreement.

No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

You shall pay on demand all of Our reasonable attorney fees and other costs incurred by Us to collect any fees or charges due Us under this Agreement following Your breach of any payment obligation hereunder.

Assignment. You may not assign any of Your rights or obligations hereunder, whether by operation of law or otherwise, without Our prior written consent (not to be unreasonably withheld). Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors, and permitted assigns.

Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by both parties. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum, or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Your purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.

Surviving Provisions. All provisions of these Terms which by their nature or meaning have applicability following the conclusion or termination of this Agreement shall survive in accordance with their respective terms.

19. Contact Information

Grove Streams LLC
13570 Grove Drive
Maple Grove, MN 55311
United States

General inquiries: info@grovestreams.com
GDPR and data protection inquiries: support@grovestreams.com